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BT Business Broadband
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BT Business Broadband deals
BT is the largest broadband provider in the UK and offers a range of business-focused broadband products.
This guide is an independent review of BT Business Broadband. It aims to give small business owners all the information they need to decide whether BT Business Broadband offers them the best package. Here’s what we cover:
- What real customers are saying
- Types of BT business broadband on offer
- Features of BT business broadband
We start our guide with how to get in touch with BT’s customer service team:
BT Business Broadband customer service
Here we outline the different ways to get in touch with BT Business Broadband customer services team:
BT Business Broadband contact number
The best number to contact the BT Business broadband customer service team is 0800 800 152.
Here you can discuss current orders, issues with connection and any other queries or complaints you may have.
BT Business Broadband Customer Login
Log into your customer portal by clicking on the following link.
Accessing your BT Business Broadband customer portal allows you to manage your account, review your billing information, and access customer support.
BT Business Broadband other contact options
What business broadband connections do BT offer?
Here, we’ll summarise the types of broadband connections BT offers businesses.
💡 The type of BT Business Broadband available to your business depends on your area’s Openreach fibre infrastructure.
Fibre optic
Fibre optic is BT’s ‘standard fibre’ product, offered in packages ranging from 38 Mbps to 76 Mbps using the Openreach network.
Full Fibre
BT Full Fibre business broadband starts with a basic package of 150 Mbps and goes up to 900 Mbps. It also uses the Openreach fibre network.
Leased Line
‘BTnet’ is BT’s Leased Line Broadband offering, which provides dedicated internet access for larger businesses, with speeds ranging from 50 Mbps to 10,000 Mbps.
BT Business Broadband features
Our business broadband experts have analysed the key features of BT Business Broadband deals.
💡 BT Business Broadband contracts come in three tiers: Essential, Enhanced, and Pro.
Cybersecurity on BT business broadband
All of BT’s business broadband deals include ‘Web Protect’, which prevents viruses, scams, and phishing on harmful websites.
Mid-contract price rises
Advertised monthly Business Broadband prices are increased in April each year by inflation plus 3.9%.
Minimum speed guarantee
If your upload or download speed is below the advertised BT speed and they cannot resolve the issue, you can terminate the contract without charge.
BT business broadband routers
BT offers a wide range of Business Broadband routers depending on the package you choose. For more information, visit their page here.
Broadband redundancy options
Business Broadband redundancy is provided in ‘Enhanced’ and ‘Pro’ packages using a 4G SIM card in your router.
SLAs/Service guarantees
BT’s ‘Pro’ package offers 24/7 customer support and a next-day fault fixing SLA. Cheaper packages do not include an SLA.
Other included features
- Static IPs – Available at an additional cost on the ‘Essential’ package, included in all others.
- Guest Wi FI – Included in all packages.
- Content controls – Included in all packages.
BT Business Broadband bundle options
The BT website does not offer a bundle function with other commercial products offered by the BT group. However, for convenience, some businesses choose to group all their telecom services with a single provider.
The BT group offers the following additional services for businesses:
Business mobile packages
BT offers comprehensive business SIMs and phones through their EE brand.
Cybersecurity services
BT offers cybersecurity software including antivirus (from McAfee) and data backup (from Acronis).
SD-WAN
BT offers secure connections between separate local networks used by businesses with their SD-WAN product.
Business phone lines
BT offers Business Phone Lines with Cloud Voice (a VoIP system) for businesses with fibre connections as well as a SIP product.
5G private network
BT offers a bespoke 5G private network solution to provide industrial clients with a large-scale wireless internet service.
BT Business Broadband Reviews
Getting real business broadband reviews can be a challenge. Trustpilot is often a messy mix of both domestic and business broadband reviews.
To help, our experts have filtered Trustpilot for verified business reviews and noted the following themes in customer feedback:
Negatives:
- Issues migrating telephones to digital phone services.
- Expensive out-of-contract prices.
- Difficulties with the transition from EE Business to BT Business.
- Confusion around the contract terms arising from BT Local Business.
Positives:
- Friendly customer service team able to resolve problems.
- Engaged social media team on ‘X’ that are able to address issues.
How much is BT business broadband?
The cost of BT Business Broadband depends on several factors, including your location, the specific needs of your business, and any current promotional offers.
Pricing will vary based on the broadband package you select, the speed you require, and any additional features, such as VoIP or enhanced security options.
To receive a tailored quote and compare BT business broadband services with other leading business broadband providers, simply provide your details above. Our broadband experts are ready to help you find the best solution for your business.
BT Business Broadband FAQs
Our business broadband experts have answered all the additional questions being asked about BT Broadband for business.
Can I get BT Sport with BT Business broadband?
No, you do not get BT Sport with a business broadband package.
To get BT Sport, you must be a BT Sport Pack subscriber or a BT Home Broadband customer. You will then be able to get the BT Sport App or watch online at btsport.com – but not with a business contract.
Is BT local business broadband actually BT?
No, BT Local Business Broadband is not directly BT.
BT Local Business Broadband is comprised of a network of individually owned telecom businesses that have partnered with BT. BT provides them access to its local customer base, and independent telecom businesses then exclusively sell BT services and products.
The BT Local Business Broadband company operates like a BT franchise, where BT pays them a commission for selling their products. To be approved as a BT Local Business Broadband provider, the independent business has to create a business plan and present it to BT’s interviewing panel.
BT provides the independent company with a designated area in which they have a licence to sell BT’s products.