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Sky Business Broadband deals
Sky is one of the largest providers of paid-for TV and broadband for households in the UK. It also offers business broadband to small, medium, and large enterprises.
This guide is an independent review of Sky Business Broadband. It is designed to provide small business owners with all the essential information they need to determine whether Sky’s business broadband packages fit their needs. Here’s what we cover:
- Live Sky business broadband prices
- Sky business broadband connection types
- Features of Sky business broadband
- What real customers are saying
We start our guide with how to get in touch with Sky Business Broadband customer service team:
Sky Business Broadband customer service
Let’s start with the different ways of getting hold of Sky Business Broadband customer service team:
Sky Business Broadband contact number
You can call the Sky Business Broadband customer service team at 03337 595 203. To get through quickly, make sure to call from the primary number associated with your account or have that number ready. Alternatively, after waiting on hold, select option 3 for Business Broadband. They are available 24/7 to answer calls.
Sky Business Broadband customer login
Sky Business customers can access an online portal to view their invoices, monitor usage, and review their account history.
Log in to your Sky business account to get started.
Sky Business Broadband other contact options
If you need to contact Sky Business Broadband via email, you can do so by emailing service.b2b@sky.uk.
You can also chat with them on ‘live chat’. Click on ‘live chat’ on the right of the blue bar at the bottom of the web page.
What business broadband connection does Sky Broadband use?
Here, we summarise the types of broadband connections Sky uses to provide their business broadband services.
Sky Business Broadband uses the Openreach infrastructure to deliver internet connection to businesses in the UK.
The connection type available at your address depends on the Openreach infrastructure in your area.
Fibre
SoGEA Business Broadband is Sky’s fibre product, offered in packages with speeds typically ranging from 40 Mbps to 80 Mbps. This service uses a copper landline cable to connect your property to the nearest Openreach fibre street cabinet.
Full Fibre
Sky Business Broadband’s Full Fibre packages typically start at around 76 Mbps and can go up to 900 Mbps. This service uses a fibre optic cable connection at your property. Upgrading to full fibre requires a business broadband installation of a new cable.
Leased Line
Sky Business Broadband offers a leased line (dedicated internet access) connection for medium to large businesses that want a dedicated line. This service provides a fibre optic cable dedicated to your business, offering unparalleled speeds of up to 10Gbps.
Sky Business Broadband features
Our experts have analysed the key features of Sky business broadband contracts.
Sky Business Broadband routers
Sky Business Broadband packages all come with the Sky WiFi 6 broadband hub. This business broadband router can connect up to 100 devices and offers secure guest WiFi with no login pages.
Guest WiFi
All Sky Business Broadband packages include a secure guest WiFi. A key feature is that guests can easily access the network using a simple password without going through a login process, providing convenience and security.
4G back up
Sky Business Broadband offers 4G redundancy on its Pro and Plus packages. If your connection drops out, the 4G backup automatically kicks in, keeping you connected with its Stay Connected Guarantee. If it doesn’t kick in within 30 seconds, you’ll receive a one-off £25 credit to your account.
Cyber Security
Sky Business Broadband packages come with Standard Security, which includes a firewall on the router and restricts access to phishing and malware-infected sites. The Plus package includes Security Edge, which offers advanced 24/7 protection against phishing, botnets, and malware, web filtering, automatic background scans every 5 minutes, and real-time threat updates.
Digital phone lines
All Sky Business Broadband packages include a digital business phone line, while the Plus package offers two lines. Depending on the package selected, the digital phone lines provide between 12 and 24 voice features, such as call forwarding, voicemail, and call waiting.
SLAs/Service guarantees
Sky Business Broadband provides 24/7 customer support. If connection issues aren’t resolved within two business days, they will compensate you £9.76 per day for the loss of service. You can leave the contract without termination fees if your download speed falls below the guaranteed minimum and isn’t fixed within 30 days as part of their service level agreement.
30 day money back guarantee
Sky Business Broadband gives you the flexibility to change your mind. If you decide Sky isn’t the right provider for you, you can cancel within 30 days of the date your connection goes live and get a full refund with their money-back guarantee.
Sky Business Broadband bundle options
Sky Business Broadband includes digital VoIP service with all packages. The Essential and Pro plan offers 1 digital line, while the Plus package includes 2 lines.
Below are the additional options you can add to your package:
Digital phone lines
For an additional monthly fee, you can expand the number of phone lines included in your Sky Business Broadband package, with a maximum of 4 lines available for each plan.
Speed flex
Sky Business Broadband’s Pro and Plus Full Fibre packages include Speed Flex, allowing speeds up to 900Mbps. For an additional monthly fee, you can add Speed Flex to the Essential package, increasing speeds up to 500Mbps.
Static IPs
Businesses that need a fixed internet address to run a web or email server or access applications remotely can opt for a Static IP address with Sky Business Broadband. This service, which costs an additional £4.95 per month on top of the package, can be added to the contract anytime.
Sky Business Broadband Reviews
Sky Business Broadband does not have a verified TrustPilot profile, so finding reliable reviews specifically for Sky Business Broadband can be challenging.
Many platforms mix residential and business feedback. Our experts have filtered verified business reviews to highlight key themes:
Pros:
- Reliable Internet Speeds: Many customers appreciate the consistent, high-speed internet for business operations.
- Comprehensive Packages: Users value including digital phone lines and voice features as part of the packages.
- Advanced Security Options: The SecurityEdge feature in the Plus package is praised for providing strong network protection.
- Scalability: The ability to add phone lines and boost internet speeds with Speed Flex offers flexibility for growing businesses.
Cons:
- Customer Support Issues: There are frequent complaints about slow response times and a lack of efficient issue resolution.
- Network Outages: Occasional reports mention service disruptions, affecting overall reliability.
- Limited Coverage: Availability is restricted in certain regions, which may limit options for some businesses.
- Long Contracts: Some customers see the 24-month contract length as too lengthy.
How much is Sky Business broadband?
The cost of Sky Business Broadband varies depending on your business size, the chosen speed, and current offers.
Our smart tool below displays the current live prices for Sky Business Broadband. To filter connections available in your area, simply enter your postcode on the left.
Alternatively, enter your details above to speak with our broadband experts and compare business broadband deals from Sky and other trusted business broadband providers.
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