VoIP for Small Business

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Hosted VoIP phone systems for small business

VoIP is a digital phone service that transmits voice calls over the internet rather than traditional phone lines. VoIP can be a cost-effective solution for small businesses, providing efficient communication without the high costs of traditional systems.

Our experts cover essential VoIP aspects to benefit your business, including the best providers, key features, and setup tips.

Benefits of VoIP for small businesses

Switching to a business VoIP phone system offers advantages for small businesses, including:

Reliability

Modern VoIP systems provide consistent call quality when using a stable internet connection.

Scalability

VoIP systems allow for easy expansion without costly new hardware as your business grows.

Cost Savings

VoIP has lower setup costs, cheaper local and international rates, and free calls between team members.

Best VoIP providers for a small business

VoIP providers for small businesses offer reliability, ease of use, and flexible features. We explore the best providers below.

Microsoft Teams

Integrated with Microsoft 365, Teams Phone offers call forwarding, voicemail, auto attendants, and collaborative features like video meetings and file sharing. It’s ideal for businesses using Microsoft tools.

Horizon by Gamma

Horizon is a cloud-based solution that offers scalability and features like call forwarding and voicemail-to-email. It is great for growing businesses and integrates with CRM systems.

Mitel

Mitel provides customisable VoIP systems, contact centre solutions, and analytics. It offers both on-premise and cloud options for businesses of all sizes

LG Ericsson

LG Ericsson offers flexible VoIP systems with advanced features like call management and voicemail, ideal for SMEs seeking enterprise-level communication.

Avaya

Known for reliability and security, Avaya offers a range of communication tools, including call centre software, video conferencing, and customisable plans for small to large businesses.

PhoneLine+

A simple, affordable option, PhoneLine+ provides essential features like call management and voicemail, ideal for smaller businesses or start ups with remote teams.

How to choose the right VoIP system for your small business

When choosing a VoIP system, consider your business’s unique needs. Assess factors like ease of setup, customer support, and compatibility with existing tools.

Also, look at key features, scalability, and monthly business VoIP costs that fit your budget.

Key features for small businesses

For the best VoIP experience, look for the essential features below. To explore all the additional features VoIP offers, check out our comprehensive VoIP features guide.

Call Routing and Forwarding

Ensures important calls reach the right team members.

Call Analytics

VoIP analytics provide insights into call volume, duration, and customer satisfaction to help optimise communication.

Conference Calling

Supports virtual meetings and client calls, making it ideal for remote and hybrid teams.

Setting up VoIP for your small business

VoIP setup is generally straightforward. First, check that your internet connection can support VoIP call traffic, as consistent broadband speed is essential for quality calls. To ensure you’re choosing the right plan, you can compare business broadband deals and talk to our broadband experts.

Once your internet is ready, select a VoIP provider and install the necessary software and mobile apps. Using hardware like VoIP phones is possible but not essential. Many providers offer onboarding support to help businesses set up smoothly and ensure call quality.

For an in-depth overview, visit our What is VoIP page to learn more about the installation process.

How does VoIP work for small businesses?

VoIP converts audio into small units called data packets. Each packet contains a segment of voice data and routing information to ensure it reaches its destination. VoIP allows voice calls to travel over the internet instead of traditional business phone lines.

This approach reduces costs and enables VoIP to offer a range of call features that are highly beneficial for small businesses.