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Virgin Media Business Broadband
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Virgin Media Business Broadband deals
Virgin Media is a telecommunications company based in Reading. It uses innovative cable broadband technology to connect homes and businesses nationwide.
This guide is an independent review of Virgin Media Business Broadband. It aims to give small business broadband customers all the information they need to decide whether Virgin Media offers them the best package. Here’s what we cover:
- Virgin Media business broadband connection types
- Features of Virgin Media business broadband
- What real customers are saying
- Virgin Business VoIP services
- Virgin Business SD-WAN solutions
We start our guide with how to get in touch with Virgin Media’s customer service team:
Virgin Media Business Broadband customer service
Let’s start with the different ways of getting hold of Virgin Media’s customer service team:
Virgin Media Business Broadband contact number
No matter the size of your business or type of query, you can contact Virgin Media on:
- 0800 052 0800
Just select the option that is appropriate for your business.
Virgin Media Business Broadband customer login
Virgin Media customers can access a billing portal to view their invoices, analyse their usage, and access their history.
You can log in to your account here.
Virgin Media Business Broadband other contact options
Virgin Media has created a dedicated business customer area on its website where they have answers to the most common questions. You can access it here.
You can also chat with them on ‘live chat’. Click the red speech bubble on the right side of any page to open a chat window and interact directly with their support team.
What broadband connection does Virgin Media Business Broadband use?
Here, we summarise the types of fibre optic business broadband offered by Virgin Media.
Unlike most business broadband connections that use Openreach infrastructure, Virgin Media uses its own proprietary cable network to deliver internet connection to businesses in the UK.
💡 The type of Virgin Media connection available to your business depends on Virgin’s infrastructure in your area. Find out what is available using our compare business broadband deals service.
Cable
Cable business broadband is Virgin Media’s business FTTC fibre product. It offers upload speeds of up to 1,000 Mbps.
Full Fibre
Virgin Media has recently started offering full fibre business broadband packages starting from 400 Mbps, up to gigabit internet speeds.
Dedicated Internet Access
Virgin Media’s ‘Dedicated Internet Access’ is their leased line broadband option, offering business speeds up to 10,000 Mbps.
Virgin Media Business Broadband features
Our experts have analysed the key features of Virgin Media business broadband contracts.
Cybersecurity on Virgin Media Business Broadband
Virgin Media’s broadband business does not offer cybersecurity as standard. You must upgrade to a Virgin Media phone and broadband bundle deal to benefit from their F-Secure antivirus software.
Mid-contract price rises
Virgin Media advertises a fixed-price guarantee on their business broadband contracts with no mid-contract price rises, providing a service without unexpected cost increases.
Minimum speed guarantee
Virgin Media Business guarantees a minimum download speed of 50% of the advertised rate. The guarantee excludes disruptions from outages, maintenance, or customer-caused issues. Customers may cancel without early termination fees if speeds fall below this threshold for three consecutive days and can’t be fixed within 30 days.
Virgin Media Business Broadband routers
All Virgin Media Business broadband packages include the powerful Hitron Chita router, which enables the connection of multiple devices and offers customers free guest WiFi.
Redundancy options
Virgin Media offers business broadband redundancy, but only with an upgrade to one of their phone and broadband bundles. Their ‘Constant Connect’ includes 4G broadband backup, automatically activating the O2 4G network if the broadband disconnects.
SLAs/Service guarantee
Virgin Media offers 24/7 customer support to their business broadband customers. If an issue cannot be resolved over the phone, an engineer will be dispatched within 12-24 hours, depending on the package you have signed up for.
Other included features
- Static IPs – Offered on Voom 600 and above, with up to five on offer on their Voom 800 and above packages.
- Guest Wi FI – Included in all packages.
- Flexibility – Move up or down a speed at any point during your contract with flexible tariffs.
Throttling policy
Virgin Media’s traffic management policy states that throttling is not used during peak times on business broadband products.
Virgin Media Business Broadband bundle options
Virgin Media offers bundle packages to its business broadband customers. Opting for a bundle is often cheaper than purchasing these services separately.
Below we look at the bundle options available:
Broadband and phoneline package
For an additional monthly cost, you can add a business phone line package with unlimited UK calls, ‘Constant Connect’ with 4G broadband back-up, and F-Secure internet security.
Broadband and mobile SIM package
You can add a business mobile broadband SIM package to your broadband bundle for an additional monthly cost. The mobile SIM-only package includes 12GB data, superfast 5G, flexible data options, EU roaming at no extra charge, and inclusive UK calls and texts.
Virgin Media Business VoIP Services
VoIP phone systems for businesses are designed to enhance communication, improve efficiency, and provide flexibility for companies of all sizes.
Virgin Media Business’s business phone line service is called Cloud Voice; here’s what it offers:
Advanced VoIP features
Virgin Media Business provides a comprehensive range of VoIP features, including call routing, call recording, and team collaboration tools to help businesses manage communications effectively.
Ideal for small businesses
Virgin’s small business VoIP solution offer flexible pricing and scalability, ensuring SMEs only pay for what they need while benefiting from enterprise-grade VoIP technology.
Seamless integration with tools
Virgin VoIP integrates smoothly with CRMs, customer support platforms, and productivity apps, helping businesses automate workflows through VoIP integrations.
Reliable for remote work
With Virgin’s remote VoIP solutions, businesses can stay connected regardless of where employees are. VoIP apps and cloud-hosted systems ensure smooth, secure communication for hybrid and remote teams.
Strong security & compliance
Virgin Media Business prioritises VoIP security, offering encryption, fraud detection, and compliance with industry regulations to protect business communications.
High-quality call performance
Backed by Virgin’s high-speed broadband, VoIP call quality remains crystal clear, with minimal disruptions.
Virgin Media Business SD-WAN Solutions
SD-WAN solutions provide businesses with improved network control, security, and flexibility. Virgin Media Business offers SD-WAN technology that optimises network performance and enhances connectivity for distributed teams.
Optimised network performance
Virgin SD-WAN uses intelligent traffic routing to prioritise mission-critical applications, reducing network congestion and improving response times.
Cost-effective scalability
Upgrading traditional Wide Area Networks with SD-WAN enables businesses to reduce costs while scaling connectivity to match business growth.
Seamless multi-site integration
SD-WAN allows businesses to connect multiple locations, branch offices, and data centres into a single, unified network with consistent performance.
Support for remote work
With SD-WAN, remote employees gain secure, fast access to business applications, ensuring seamless connectivity from any location.
Built-In security features
With integrated firewalls and real-time threat detection, Virgin’s SD-WAN solution protects sensitive data and defends against cyber threats.
Real-time network monitoring
Businesses can monitor and optimise their network with real-time analytics with Virgin’s network monitoring tools, ensuring they maintain optimal business broadband speeds and security.
Virgin Media Business Broadband Reviews
Getting real business broadband reviews can be a challenge. Trustpilot is often a messy mix of both domestic and business broadband reviews.
To help, our experts have filtered Trustpilot for verified business reviews and noted the following themes in customer feedback:
Pros:
- High-Speed Internet: Many customers appreciate the fast and reliable internet speeds.
- Bundle Options: Convenient packages that include phone and mobile services.
- Quick Setup: Easy installation process.
Cons:
- Customer Service: Frequent complaints about poor customer support and issue resolution.
- Cost: Considered expensive compared to other business broadband providers.
- Network Reliability: Reports of outages and inconsistent performance.
- Coverage: Limited availability in certain regions.
- Contract Length: 24 months minimum.
Virgin Media Business Outages
Outages can impact Virgin Media Business broadband, VoIP, SD-WAN, and other essential business services. If you’re experiencing disruptions, check real-time service updates on Downdetector.
To minimise the impact of downtime, businesses can implement backup solutions such as leased line failover connections.
How much is Virgin Media business broadband?
The cost of Virgin Media Business Broadband varies depending on your business size, the chosen speed, and current offers. Please visit their business broadband prices webpage for the latest business broadband prices and offers.
To get personalised business broadband prices and to compare deals from Virgin Media and other providers, enter your details above. Our broadband experts are ready to help you find the best solution for your business.