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Vodafone Business Broadband Deals
Vodafone is a leading telecommunications provider to domestic and business users across the UK.
Vodafone offers a range of solutions to companies of all sizes, including business broadband.
This independent guide explores Vodafone business broadband, helping small business broadband customers decide on whether Vodafone’s offerings fit their needs.
Here’s what we cover:
Vodafone business broadband customer service
Let’s start with the different ways of getting hold of the Vodafone business broadband customer service team:
Vodafone business broadband contact number:
To contact Vodafone’s customer service team, call 0333 3040 191.
Be sure to have your business broadband account number ready, as you will need to enter this when prompted by the automated system.
Vodafone business broadband customer app
The Vodafone broadband for business app lets you manage your connection with ease. You can change your WiFi name and password, test your connection, set up guest WiFi, and manage devices. The app also helps improve coverage with boosters and offers direct chat support for your business.
Vodafone business broadband other contact options
Vodafone does not provide a dedicated email support option. Instead, they recommend using TOBi, an interactive chatbot designed to guide you through common FAQs and assist with quick solutions. If TOBi can’t resolve your query, it will connect you with a human advisor who can provide further help.
What business broadband connection does Vodafone use?
Here, we outline the types of broadband connections Vodafone uses to deliver its business broadband services.
Vodafone uses both Openreach and CityFibre infrastructure to provide internet connectivity to businesses across the country.
The type of connection available at your address depends on your area’s infrastructure provider and availability.
Standard Fibre
Vodafone’s SoGEA business broadband provides fibre broadband with speeds between 40 Mbps and 80 Mbps, using the Openreach network. This service connects your property directly to the nearest fibre cabinet without requiring a traditional phone line and typically doesn’t require a business broadband installation.
Full Fibre
Vodafone offers full fibre business broadband packages with speeds starting at 100 Mbps and going up to 900 Mbps. Vodafone’s full fibre service uses either Openreach of City Fibre infrastructure or a dedicated fibre optic cable connection directly to your property.
Leased Line
A leased line from Vodafone, also known as dedicated internet access (DIA), is a private, direct internet connection that exclusively serves your business. Unlike shared broadband, a leased line offers guaranteed, symmetrical upload and download speeds ranging from 100 Mbps to 10 Gbps.
Vodafone business broadband features
Our experts have analysed the key features of Vodafone business broadband contracts.
Vodafone business broadband routers
The business broadband router included with your Vodafone’s packages depends on your plan. Most packages come with the Vodafone WiFi Hub, while Pro II plans feature the Ultra Hub with WiFi 6 for higher speeds and enhanced device capacity.
Guest WiFi
Vodafone’s business broadband lets businesses set up a secure guest WiFi network through their router. Guests can connect with a simple password, ensuring convenience and security without a login page.
4G back up
Vodafone business broadband offers a 4G redundancy feature that allows you to rely on mobile business broadband if your connection is down. The 4G backup automatically activates within seconds, keeping your business online without disruption.
Cyber Security
Vodafone offers Secure Net protection on Pro II packages, which includes malware and phishing protection. It performs background scans and provides real-time threat updates, helping safeguard against cyber threats.
Digital phone lines
Vodafone’s broadband packages include a business phone line, providing customers with integrated VoIP and internet services. This eliminates the need for a separate line rental and ensures that essential calling features are available alongside broadband connectivity.
Service guarantees
Vodafone’s business broadband SLAs include different service guarantees depending on your package. Standard packages aim to resolve total service loss by the next working day, with same day fixes for enterprise customers.
Vodafone Business Broadband Reviews
Vodafone has an excellent Trustpilot score of 4.5.
Vodafone’s Trustpilot profile covers residential and business customers across all telecom products, including business broadband.
Our broadband experts have summarised the common themes real business customers are saying about their Vodafone broadband:
Pros:
- Reliable Speeds: Many business customers appreciate Vodafone’s consistent and fast business broadband speeds.
- Flexible Packages: Customers value the range of packages, from essential broadband to more advanced options with 4G backup.
- Robust Security: The Secure Net feature on Pro packages is praised for its added protection against cyber threats, including malware and phishing attacks.
Cons:
- Customer Service Delays: Several reviews note issues with slow response times and delays in technical support.
- Connection Stability: Occasional reports of connection drops affect reliability, which may impact essential business functions.
- Contract Terms: Some users find the contract lengths lengthy, which can be restrictive for businesses needing scalability.
Vodafone Business Broadband Prices
Vodafone’s business broadband prices vary based on factors such as your business’s size, chosen speed, and any current offers.
Use our tool below to view live Vodafone business broadband prices. Simply enter your postcode to find available connections in your area.
Or, for tailored assistance, enter your details above to speak with our broadband experts, who can help you compare business broadband deals from Vodafone and other trusted providers.
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