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Zen provides broadband solutions for homes and businesses in the UK. They are Which?’s recommended broadband provider for 2024.
This guide will provide an in-depth look at Zen’s business broadband services to help small and medium-sized businesses assess if Zen is the right provider for their connectivity needs.
Zen business broadband customer service
Let’s take a look at how you can reach Zen’s customer service team for support:
Zen business broadband contact number:
To contact Zen’s customer service, dial 01706 902 003. Select Option 2 for business. Then, press:
- 1 if your business has fewer than 100 employees, or
- 2 if your business has more than 100 employees.
Zen business broadband customer login
You can log in to your online business account to view bills, manage your broadband settings, and access support resources.
Zen business broadband other contact options
Zen has 2 email addresses for support. If you need technical support, you can email support@zen.co.uk, or if you have billing queries, you can email creditandbilling@zen.co.uk.
What business broadband connections do Zen use?
Zen uses both Openreach and CityFibre infrastructure to deliver business broadband to customers.
The type of connection available at your commercial property depends on the infrastructure in your area and the broadband package you select.
Standard Fibre
Zen’s SoGEA business broadband uses fibre-to-the-cabinet technology to offer speeds between 35 Mbps and 67 Mbps. This connection does not offer a traditional phone line and is ideal for small- to medium-sized businesses needing reliable and cost-effective broadband.
Full Fibre
Zen’s Full Fibre business broadband offers speeds ranging from 100 Mbps to 1 Gbps. Using either Openreach or CityFibre infrastructure, Full Fibre delivers direct fibre-optic connections to your premises for gigabit speed connection.
Leased Line
Zen offers leased line broadband, providing a dedicated internet connection with symmetrical upload and download speeds ranging from 100 Mbps to 10 Gbps. This service is ideal for businesses that require high-performance, uncontended internet.
Zen business broadband features
Our experts have evaluated the key features of Zen’s business broadband contracts:
Zen business broadband routers
Zen provides the FRITZ!Box 7530 AX, which is included with standard packages and offers high-speed fibre broadband support, gigabit LAN ports, and guest network functionality. For Business Pro users, the FRITZ!Box 6890 LTE adds a 4G LTE redundancy connection, ensuring an uninterrupted connection.
Guest WiFi
Zen allows businesses to set up a secure guest Wi-Fi network via any of their routers. This ensures that customers and visitors can access the internet securely without compromising the primary business network.
Cyber Security
Zen includes basic business broadband cyber security features such as malware and phishing protection on all packages. Zen offers a full suite of added cyber security services for businesses needing more advanced protection, including Cyber security Essentials and Cyber Software solutions.
Static IPs
Zen includes one static IP with all business broadband packages. For businesses requiring more static IP addresses, Zen offers blocks ranging from 8 to 1024 IPv4 addresses, available at an additional monthly cost.
Digital Phone Lines
Zen offers business VoIP phone systems as an added feature to its broadband packages. This service eliminates the need for a traditional business phone line, allowing businesses to manage internet and calling services through a single connection.
Zen Business Broadband Reviews
Zen is highly rated for its residential and business broadband services, with an excellent Trustpilot rating of 4.5.
Below, we’ve filtered for business-only reviews to give you a more relevant insight into Zen’s broadband services for companies:
Pros:
- Reliable Speeds: Customers appreciate Zen’s consistently fast and dependable broadband, particularly in areas with full fibre availability.
- Flexible Packages: Zen offers a wide range of packages tailored to businesses of all sizes, from [small business broadband customers] needing basic broadband to larger enterprises requiring dedicated leased lines.
- Comprehensive Security: Zen’s advanced cyber security options are praised for offering robust protection against online cyber threats.
Cons:
- Customer Service: Some users report customer support response times delays, particularly during peak periods.
- Installation Times: Companies requiring full fibre or leased line installations may experience longer-than-expected business broadband installation times.
- Limited Coverage: While Zen provides excellent service in many areas, some rural or less-served locations may have limited coverage to specific high-speed broadband options.
How much is Zen business broadband?
Zen’s business broadband prices vary depending on your location, chosen broadband package, and current promotions.
For the most up-to-date pricing, it is best to contact Zen directly.
For tailored assistance, enter your details above to speak with our broadband experts, who can help you compare Zen business broadband packages and deals with those from other top providers.